Due to the personalized nature of our products we take extra care that customers are notified of any quality issues. It is the customer’s responsibility to respond to email inquiries from customer support.
We may ask you to provide proof of defective merchandise. Shipping charges on the original order will be refunded if the entire order is proven defective, or if the return is necessary due to our error. We are unable to issue refunds for return shipping charges.
Please allow two to four weeks once we receive your return for your refund to be processed.