Why does the video not play completely?

If you click the play button on a video that you have saved in your My Stuff, it will start to load a 5 second preview. To view the entire video, open your design in the editor. We only show full-length previews of templates in the Gallery.

You can change video duration from the download page, or trim the content in the video editor. 

If you're downloaded video does not play for the full duration, you may have downloaded the free video instead, which runs for 20 seconds only. 

Get the HD video download to get the full duration of your video. The HD video costs:

  1. $14.95 on the free plan. 
  2. 3 credits on the Premium subscription
  3. Free to download on the Premium Plus subscription (3 credits if the video has stock graphics by GettyImages)
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