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Popular searches: Cover Video not playing, Edit order, Courtesy edits

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  1. PosterMyWall Help Center
  2. Something's Wrong

Something's Wrong

Is there a problem with your order? Are subsequent edits not appearing? This section highlights potential issues regarding your download orders, print orders and any issues you may face during your design process.

Orders

  • Can I make changes to my download order?
  • Why isn't my order updating after making changes?
  • I placed my download order but never received the link.

Watermarks

  • Why is there a watermark on my design?

Download Issues

  • Why did I get this message “maximum courtesy edits exceeded”?
  • What if I modified my design after I purchased my download?
  • Why are images in the purchased download coming out as blurry?

Printing at Home

  • Why does my printout have a border?
  • Why is my print cutting off?

Video Issues

  • What if I made a mistake on my video download order?
  • Why is my video turning up as blank?
  • Why is my video not playing?
  • Why does my video have no sound?
  • Why does the video not play completely?
  • Can I send my video via email?

Uploading on Social Media

  • Why isn't my Facebook ad working?
  • Why is my Facebook cover video larger then the recommended size?
  • Why is my Facebook cover video not playing?
  • What are recommended design sizes for videos on social media?
  • Why is my video download blurry on Facebook?

Payments

  • Where can I get a copy of my invoice?
  • How long does it take to process my payment?

Font and Language Related Issues

  • What languages and fonts does PosterMyWall support?

The Editor

  • Why is my image in the editor blurry?

Contact and Feedback

  • I'm having an issue, what's the fastest way of contacting PosterMyWall?
  • Are you interested in hearing my product ideas?
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