Orders

• Can I make changes to my download order?
• Why isn't my order updating after making changes?
• I placed my download order but never received the link.

Watermarks

• Why is there a watermark on my design?
• Why does my purchased design still have a watermark?
• Why does this template have a large watermark?

Download Issues

• Why did I get this message “maximum courtesy edits exceeded”?
• What if I modified my design after I purchased my download?
• Why are images in the purchased download coming out as blurry?

Printing with PosterMyWall

• What if I modified my design after I placed a print order?
• Can I get a reprint of my poster if I am not satisfied with the poster?
• Can I get a refund if I am not satisfied with my print?
• Is it possible to get individual prints for flyers?

Printing at Home

• Why does my printout have a border?
• Why is my print cutting off?

Video Issues

• Why is my video turning up as blank?
• Why is my video not playing?
• Why does my video have no sound?
• Why does the video not play completely?
• What if I made a mistake on my video download order?

Video for Social Media

• Why is my Facebook cover video not playing?
• What are recommended design sizes for videos on social media?
• Why is my video download blurry on Facebook?

Payments

• Where can I get a copy of my invoice?
• How long does it take to process my payment?

Font and Language Related Issues

• What languages and fonts does PosterMyWall support?

Shipping

• How can I track my order?
• Can I get a refund on shipping charges?

Contact and Feedback

• I'm having an issue, what's the fastest way of contacting PosterMyWall?
• Are you interested in hearing my product ideas?