Why isn't my order updating after making changes?

Note: Only applicable for basic accounts. If you have a Premium subscription account, head over to the My Stuff, open your design to edit and download it. 

Your purchased download cannot be changed by opening it through 'My Stuff'. Instead, the design needs to be updated, and then generated again as a high-resolution download. 

To make the changes, go to 'Order History', and click 'Make a Correction', beside the download button. You'll be redirected to the editor and prompted to make changes. Once you've finalized the changes, click 'Save and Recreate Order'. make_a_correction.PNG

The high-resolution download will generate and will be ready in 5-10 minutes. You'll receive the new download from the Download page. 

Keep in mind these changes can be made 3 times. On exceeding this, you will be prompted to purchase the design again. 

Want to learn more? Watch more tutorials on YouTube
Was this article helpful?
13 out of 72 found this helpful

Articles in this section

New to PosterMyWall?
Here’s your go-to guide for learning professional marketing and design with the experts, so you can elevate your business in no time.
Power up with Premium
Get unlimited downloads, effortless email and social media publishing, and powerful AI tools that simplify marketing—plus much more with PosterMyWall Premium.
Follow us on YouTube
Get professional marketing and design advice so you can grow your business. Head over to our YouTube channel for the. same tips and tricks, in easy-to-follow videos.