Fix an Issue

Orders

• Can I make changes to my download order?
• Why isn't my order updating after making changes?
• I placed my download order but never received the link.

Watermarks

• Why is there a watermark on my design?

Download Issues

• What if I modified my design after I purchased my download?
• Why did I get this message “maximum courtesy edits exceeded”?
• Why are images in the purchased download coming out as blurry?
• Why is my flyer a video?
• How do I add clickable links?

Printing at Home

• Why does my printout have a border?
• Why is my print cutting off?

Video Issues

• What if I made a mistake on my video download order?
• Why is my video not playing?
• Why does my video have no sound?
• Why is my video turning up as blank?
• Why does the video not play completely?
• Can I send my video via email?

Uploading on Social Media

• How to ensure high quality when posting content on social media?
• Why is my video download blurry on Facebook?
• What are recommended design sizes for videos on social media?
• Why is my Facebook cover video larger then the recommended size?
• Why is my Facebook cover video not playing?
• Why isn't my Facebook ad working?

Payments

• Where can I get a copy of my invoice?
• How long does it take to process my payment?

Font and Language Related Issues

• What languages and fonts does PosterMyWall support?

The Editor

• How to disable auto-save in the design editor?
• Why is my image in the editor blurry?

Contact and Feedback

• I'm having an issue, what's the fastest way of contacting PosterMyWall?
• Are you interested in hearing my product ideas?

Mobile

• I can't log in via mobile