About PosterMyWall

• Welcome to PosterMyWall
• How is PosterMyWall different from other online design platforms?
• I need a poster. How do I get started?

Templates

• What are templates? How do I find them?
• Who makes the templates? Can I search content by a specific designer?
• Introduction to advanced search

Downloading Images

• How do I get a PDF download?
• Can I download an image for free?
• Do free downloads have a watermark?
• What download options are available for images?
• What download option should I use (and design size) for social media posting?
• What is the recommended size for a flyer?
• See all 8 articles

Downloading Videos

• Can I download my video file as an image?
• How do I play my video on a non-Smart TV.
• Can a video be downloaded for free?
• What download options for videos does PosterMyWall offer?
• The video file is too large to share via email. How can I reduce the size?
• How can I download my video to my iPhone or iPad?
• See all 9 articles

Pricing

• Why can't I pay with my card?
• How much does it cost to create a design?
• What payment options do you accept?

Discounts and Concessions

• Where can I find promo codes for discounts? 
• How do I apply a promo code?
• Do you offer discounts for nonprofits?

Orders

• Can I make changes to my download order?
• Why isn't my order updating after making changes?
• I placed my download order but never received the link.

Watermarks

• Why is there a watermark on my design?

Download Issues

• What if I modified my design after I purchased my download?
• Why did I get this message “maximum courtesy edits exceeded”?
• Why are images in the purchased download coming out as blurry?
• Why is my flyer a video?
• How do I add clickable links?

Printing at Home

• Why does my printout have a border?
• Why is my print cutting off?

Video Issues

• What if I made a mistake on my video download order?
• Why is my video not playing?
• Why does my video have no sound?
• Why is my video turning up as blank?
• Why does the video not play completely?
• Can I send my video via email?

Uploading on Social Media

• How to ensure high quality when posting content on social media?
• Why is my video download blurry on Facebook?
• What are recommended design sizes for videos on social media?
• Why is my Facebook cover video larger then the recommended size?
• Why is my Facebook cover video not playing?
• Why isn't my Facebook ad working?

Payments

• Where can I get a copy of my invoice?
• How long does it take to process my payment?

Font and Language Related Issues

• What languages and fonts does PosterMyWall support?

The Editor

• Why is my image in the editor blurry?

Contact and Feedback

• I'm having an issue, what's the fastest way of contacting PosterMyWall?
• Are you interested in hearing my product ideas?

General Features

• How do I save a design?
• How do I get a free download?
• Introduction to shapes and clipart
• How do I copy and paste items across my designs?
• How to add photos from my device?
• How do I add a video to my design?
• See all 16 articles

Advanced Features

• How do I change folder share settings?
• How do I share my design as a webpage?
• How can I make a copy of my design?
• How do i add a grid to my work?
• How to add folds for a brochure?
• How do I add stickers to my design?
• See all 21 articles

Image Alteration

• How do I rotate a photo or video?
• How to delete photos from photo collections
• How do I add a solid color background?
• Can I add a gradient background?
• How do I crop my photo?
• How do I resize a design?
• See all 10 articles

Text Effects

• How do I add text to my design?
• How do I change text font?
• How do I change my text's line height and spacing
• Introduction to fancy text
• How to change vertical alignment for text
• How do I add a background to a text box?
• See all 11 articles

Video and Video Effects

• An overview of videos in PosterMyWall
• How to create a video with PosterMyWall?
• What kind of videos can I upload?
• Can I trim my video?
• How do I set a thumbnail for my video?

Audio

• How do I add audio to my design?
• Can I trim my audio clip?
• What kind of stock audio clips can I add to my design?
• Can I add multiple audio clips in one design?
• Why is my audio clip getting trimmed?
• How do I find the right audio for my design?
• See all 9 articles

Purchasing a Design

• How do I purchase a download?

Social Media Designs

• How do I import my Snapchat filter?

Animations

• How do I add a intro delay to a slideshow?
• What are intro animations?
• How do I create Intro Animations?
• Are Intro Animations free to use?
• How do I add slideshows?
• Can animated designs be downloaded as images?
• See all 10 articles

Account Changes

• How do I login with my email instead of my Facebook?
• How do I log out from my other devices?
• How do I log out of my account?
• How do I change my email address?
• How do I delete my account?
• How do I reduce incoming emails from PosterMyWall?
• See all 10 articles

Classroom Account

• What are Classroom Accounts?
• How do I setup and run my Classroom Account?

Password

• How do I recover my lost password?
• How do I verify my account?
• How do I change my account password?

Privacy

• Should I be worried that PosterMyWall will disclose my information to spammers?
• Is PosterMyWall compliant with Facebook regulations?
• Will PosterMyWall access and share my Facebook account without my permission?

Emails from PosterMyWall

• How to prevent emails from going to spam?
• How do I unsubscribe from email updates?
• Not receiving our emails? Here’s what you need to do.
• AOL Mail- How to add PosterMyWall to your contacts list? 
• ProtonMail - How to add PosterMyWall to your contacts list? 
• Zoho Mail - How to add PosterMyWall to your contacts list?
• See all 9 articles

The Basics

• What do I get from the PosterMyWall Premium Subscription?
• How much do I save from the PosterMyWall Premium subscription?
• If I plan to download videos - what is the best value for my money?

Credits

• What are Credits?
• Where do I find and buy Credits?
• How do I know which downloads require Credits?
• How do I get more Credits?
• What happens once I run out of Credits?
• Do Credits expire?

Premium Trial

• How can I sign up for a Premium subscription trial?
• Does the trial cost anything?
• What do I get during trial?
• Can I purchase credit packs during trial?
• Can I apply a promo code to my trial plan?
• Why do I need to add my credit card if its a free trial?
• See all 9 articles

PosterMyWall Premium Troubleshooting

• I have a subscription. Why am I being asked to pay Credits at checkout?
• When do Premium subscribers have watermarks on their downloads?
• Why am I getting a message that I have to create a new account to get a Subscription - can't I upgrade my current account?

Modifying Subscription Plan

• How do I change my subscription plan?
• When will my subscription be renewed?
• How do I change my payment method?
• How do I cancel my subscription?

Teams in PosterMyWall Premium

• How do I add members to my team?
• Which Premium subscription plans have the option to add a team?
• Do I have to pay for adding members to my team?
• How do I remove a member from my team?
• How many members can I add to my team?
• What permissions does a team member have?
• See all 13 articles

Brand Kits

• How do I create my Brand Kit?
• How many Brand Kits can I create?
• How can I access and edit assets in my Brand Kit?
• How do I add branded colors for Brand Kits?
• What are the image requirements for brand logos?
• How many brand colors can I add?
• See all 7 articles

Email Maker

• How to create an email with the PosterMyWall Email Maker
• How do I add a new section to my email
• How can I add photos to my email design?
• How do I add a call-to-action button to my email?
• Can I add links to my email campaign?
• How do I add stickers to my email?
• See all 15 articles

Email Campaigns

• How do I create my email campaign?
• How do I edit a physical address in email campaigns?
• Best practices for sending marketing emails
• Can I create my email campaign for free?
• How to upload a CSV in email campaigns?
• Using videos in your email campaigns
• See all 13 articles

Email Analytics

• How do I interpret performance metrics data?
• What is the difference between Campaign and Audience metrics?
• How do I track my email performance?
• How do I compare the performance of two email campaigns?
• How do I compare the performance of two audiences?
• Why should I compare my email campaigns and audiences?

Digital Signage Basics

• How do I play digital signage on my Smart TV?
• How do I create my digital signage?

Troubleshooting

• Do I need to pay again to update my digital display widget?
• How do I update my widget without re-uploading?

Digital Signage Partners

• How do I use a widget on Signagelive?
• How do I display my designs with my Raydiant screens?
• How do I display my designs with my ScreenCloud screens?
• How do I display my digital signage via YoDeck?
• How do I display my designs with Fugo digital signage

4K Videos

• What are 4K videos?
• What size is best suited for 4K videos?
• Do you offer 4K stock videos?

Publishing Content

• What's the difference between the "Share design" and "Publish to Social Media" options?
• I've published my video to Facebook. Where is it?
• Why does my video quality look poor when published on Twitter?
• How do I post on social media?
• If I schedule a post, and make changes, what happens?
• How do I resolve publishing issues?
• See all 9 articles

Sharing and Collaboration

• Collaborating and sharing with others on PosterMyWall
• Can I share my design directly on Instagram?
• Can I share my folder with view-only designs?
• How do I share my design with someone?

Scheduling Content

• How do I schedule a post?
• Can I schedule my post for free?
• Can I unschedule a post?

Embed designs

• How do I embed my design to my web page?
• Can I remove embedded content from my web page?
• Can I embed my purchased designs in blogs and web pages?

Starting as a Designer

• How do I set up my account as a designer?
• How do I showcase my designs and get custom orders?
• Why should I be part of the Designer Community?
• How do I unlock my complete designer profile?

Designing Resources

• How do I improve my designs?
• What I should and should not do as a designer?
• How do I make sure the right people see my templates?
• How to make templates that are easy to customize?
• How do I add variety to my templates?
• How do I get more sales?
• See all 11 articles

Royalty Payments

• How do I earn royalties on my design?
• When will I get paid?
• Why have my sales decreased?

Designing FAQ

• Who can use my designs?
• How many designs am I required to make monthly?
• Do you offer custom fonts for free for designers?
• Can I create templates with 4K videos?
• Is there a tally for my published templates?
• Why did my uses increase without any change to the revenue counter?

Terms and Conditions

• Is my content safe from plagiarism?
• Who do we contact to report a violation of the User Agreement?
• Am I considered a contractor or employee if I design for the community?

Get Featured

• Artist Corner - Let us interview you!

Reseller Account

• Can I use my account to download designs for giving demos?
• Which plans can I resell?
• How do I apply to be a reseller?
• How does a reseller account work?

Administration

• Can I remove a member from a client account?
• Can a deleted client account be restored?
• Can a disabled client account be reactivated?
• How many seats can I add in a client account?
• How do I disable a client account?
• Can I change my client’s team administrator?
• See all 8 articles